FAQ

• What is booksalon?

  Booksalon is a cloud-based all-in-one solution for online booking, point of sale (POS), and payment services, designed specifically for businesses in the hair, beauty, and wellness industries. With Booksalon, you can rely on having all the tools you need to run your business in one system—including online booking, POS, payment terminal, and even banking services. Because booksalon is cloud-based, you can access it anytime, anywhere, and from any device or location.

• Is the Booksalon Marketplace free for businesses?

  Yes. Being listed on the Booksalon Marketplace is completely free—there are no monthly fees or additional charges. We also do not charge any commission on bookings made through the Marketplace. The only fee applies when a customer prepays for a service online through the Marketplace, in which case the standard 3% online payment fee applies. This makes Booksalon one of the most cost-effective ways to attract new customers in the beauty and wellness industry. Marketplace is included in PRO and PREMIUM subscriptions.

• Does Booksalon have an easy-to-use mobile interface?

  Absolutely. One of Booksalon’s greatest strengths is its mobile-friendly design. Since Booksalon is cloud-based, you can seamlessly use the system on your smartphone, tablet, or computer—wherever and whenever you need it. Check your appointments over your morning coffee, reschedule bookings on your way to work, or reply to a customer message between appointments. The mobile interface is designed to be fast, intuitive, and perfectly suited to the busy day-to-day life of salon professionals. You can find Booksalon app from app stores.

• What is the best online booking system?

  The best booking system is the one designed specifically for your industry. Generic booking systems try to serve many different industries, but Booksalon was built together with hairdressers, beauty therapists, and wellness professionals. That’s why it includes all the features your business needs right out of the box: employee-specific services, pricing and appointment durations, an integrated POS and payment terminal, a customer database with service history, automatic appointment reminders, and a marketplace that connects you with customers actively searching for beauty and wellness services. When everything is integrated into one platform, you save both time and money compared to managing multiple separate systems.

• Is Booksalon suitable for both small and large businesses?

  Yes. Booksalon grows with your business. Whether you’re a solo entrepreneur, a salon with multiple employees, or a multi-location chain, Booksalon adapts to your needs. Each employee can have their own services, prices, and appointment durations, while the team calendar remains clear and easy to manage. For new businesses, we offer a completely free plan to help you get started without risk. As your business grows, you can upgrade to the Pro plan, which includes unlimited users. The same system supports your business from a single chair to an entire salon chain.

• Does Booksalon send automatic SMS appointment reminders?

  Yes. Booksalon automatically sends SMS and email reminders to customers before their scheduled appointments. This is one of the most effective ways to reduce missed appointments. Automatic reminders can reduce no-shows by up to 40%, resulting in higher revenue, fewer empty appointment slots, and a better customer experience. Your clients remember their appointments, and you don’t have to spend time chasing confirmations.

• Can my customers trust the reviews left through Booksalon?

  Yes—and this is one of Booksalon’s biggest advantages compared to general review websites or booking platforms. Reviews submitted through Booksalon are genuine and verified. Only customers who have actually booked and attended an appointment through the system are able to leave a review. This means that random internet users cannot post reviews without being real customers, and businesses cannot create fake positive reviews themselves.

  
  In addition, salons cannot edit or delete customer ratings, ensuring that the overall rating always reflects genuine customer experiences. For your customers, this provides an honest and trustworthy picture of your business. For you as a business owner, it means your high-quality work is represented fairly, and authentic customer reviews become a powerful tool for attracting new clients. You can choose to hide the written review comments if you wish, but the overall star rating always remains unchanged, even when written feedback is hidden.